Privacy Policy

Welcome to Carpet Cleaning Calabasas. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

By accessing our website, you consent to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

Information We Collect

We collect different types of information to improve our services and enhance your experience. The information we gather falls into the following categories:

1. Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a quote
• Schedule a service
• Contact us via our website, email, or phone
• Sign up for newsletters or promotional offers
• Leave a review or provide feedback

This may include:

• Full name
• Email address
• Phone number
• Residential or commercial address
• Payment information (if applicable)

2. Non-Personal Information

We also collect non-personal information automatically when you interact with our website. This data helps us improve our website and includes:

• IP address
• Browser type and version
• Operating system
• Referring website
• Browsing behavior on our site (pages visited, time spent, etc.)

How We Use Your Information

We use the information collected for the following purposes:

1. Providing Services – To schedule and fulfill carpet cleaning services.
2. Customer Support – To respond to inquiries, requests, and complaints.
3. Improving Our Website – To analyze user behavior and enhance our website experience.
4. Marketing & Promotions – To send newsletters, special offers, and service updates (only if you opt-in).
5. Security Measures – To detect and prevent fraudulent activities.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your data under the following circumstances:

1. Service Providers – We may share information with third-party service providers who assist us in operating our business, such as payment processors or marketing platforms.
2. Legal Compliance – If required by law, we may disclose personal data to comply with legal obligations, such as court orders or law enforcement requests.
3. Business Transfers – In the event of a business sale, merger, or acquisition, your data may be transferred as part of the transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential Cookies – Necessary for website functionality.
• Analytics Cookies – Help us understand user behavior.
• Marketing Cookies – Used for advertising and promotions.

Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

As a user, you have the following rights regarding your personal information:

• Access & Correction – Request a copy of the data we hold and correct inaccuracies.
• Opt-Out – Unsubscribe from marketing communications at any time.
• Data Deletion – Request the removal of your personal information from our records.
• Restrict Processing – Limit how we use your data in certain circumstances.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies before sharing any information.

Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If we become aware of such data being collected, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.