Terms and Conditions

Welcome to Carpet Cleaning Calabasas! These Terms and Conditions govern your use of our website and services. By accessing our website or booking our services, you agree to comply with these terms. Please read them carefully.

1. Introduction

Carpet Cleaning Calabasas provides professional carpet cleaning services to residential and commercial customers. By using our services, you acknowledge and agree to these terms, which outline your rights and responsibilities as a customer.

2. Definitions

• "Company" refers to Carpet Cleaning Calabasas.
• "Customer" refers to the individual or entity using our services.
• "Services" refer to the carpet cleaning and related services provided by the Company.

3. Services Provided

We offer various carpet cleaning solutions, including:

• Deep carpet cleaning
• Stain and odor removal
• Pet stain treatment
• Upholstery and rug cleaning
• Commercial and residential cleaning

Service availability may vary, and bookings are subject to confirmation.

4. Booking and Appointments

• Appointments can be scheduled online, via phone, or email.
• The Customer must provide accurate details, including the address, carpet size, and type of cleaning required.
• A confirmation will be sent once the booking is accepted.
• Any changes or cancellations must be communicated at least 24 hours in advance.

5. Pricing and Payments

• Prices are based on carpet size, condition, and selected services.
• Additional charges may apply for heavily stained or oversized carpets.
• Payment is due upon service completion unless otherwise agreed.
• We accept cash, credit cards, and other payment methods as specified on our website.

6. Cancellation and Refund Policy

• Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
• Refunds are only applicable if the service is not delivered as agreed.
• If the Customer is unsatisfied, we will attempt to resolve the issue within a reasonable timeframe.

7. Customer Responsibilities

• The Customer must provide clear access to the cleaning area.
• Any fragile or valuable items should be removed before service.
• The Customer is responsible for ensuring pets and children are kept away during the cleaning process.
• Any pre-existing carpet damage should be reported before service begins.

8. Liability and Limitations

• Carpet Cleaning Calabasas is not liable for damages resulting from pre-existing carpet conditions.
• We use industry-standard cleaning solutions, but we cannot guarantee complete stain removal.
• We are not responsible for damage caused by moving furniture unless due to negligence by our staff.
• The Customer agrees to notify us of any issues within 48 hours of service completion.

9. Privacy Policy

• We collect Customer information to facilitate bookings and improve our services.
• We do not share or sell personal data to third parties.
• All transactions are processed securely to protect your payment information.
• For more details, please refer to our Privacy Policy.

10. Warranties and Disclaimers

• We strive to provide high-quality cleaning services, but results may vary based on carpet type and condition.
• The Company does not guarantee the complete removal of stains, odors, or discoloration.
• Service completion times may vary depending on the scope of work.

11. Dispute Resolution

• Any disputes should be reported to our customer service team.
• We will attempt to resolve issues through discussion and service adjustments.
• If unresolved, disputes will be subject to mediation or legal proceedings under California law.

12. Changes to Terms and Conditions

• We reserve the right to update these Terms and Conditions at any time.
• Any changes will be posted on our website and become effective immediately.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Carpet Cleaning Calabasas!